Refund policy
ARTICLE 8 – RIGHT OF WITHDRAWAL
8.1. Scope – Customers are informed that they have the right to withdraw without giving any reason within a period that expires 14 days after the day on which they, or a third party other than the carrier and designated by them, takes physical possession of the goods. In the case of an order for several Products delivered separately or for a Product delivered in several batches or pieces, this period expires on the day on which the last good/batch/piece is taken possession of. The day on which the order is concluded or the day of receipt of the Product is not included in this period. If this period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.
8.2. Exclusion – The right of withdrawal cannot be exercised for contracts listed in Articles L. 221-2 and L. 221-28 of the Consumer Code, in particular:
- For the supply of goods made to the consumer's specifications or clearly personalized;
- For the supply of goods likely to deteriorate or expire rapidly;
- For the supply of goods that have been unsealed by the consumer after delivery and that cannot be returned for reasons of hygiene or health protection;
- For the supply of a newspaper, periodical or magazine, except for subscription contracts to these publications;
- For the provision of accommodation services, other than residential accommodation, goods transport services, car rentals, catering or leisure activities that must be provided on a specific date or period;
- Regarding a tourist package, the use of timeshare or long-term vacation products, the transport of people.
8.3. Conditions – The Customer does not have to provide reasons or pay a penalty for exchange or refund, provided that the Products are returned in their original packaging and in perfect condition within a maximum of 14 days following the communication of the decision to withdraw to the following address: 10 rue Benoît Bunico, 06300 Nice, France.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be put back on the market in new condition, accompanied by the purchase invoice. Damaged, soiled or incomplete Products are not accepted.
The right of withdrawal can be exercised online, using the withdrawal form available on the Site, in which case an acknowledgment of receipt on a durable medium will be immediately communicated to the Customer by SHABABIK, or any other declaration, free of ambiguity, expressing the desire to withdraw. In the event of exercising the right of withdrawal within the aforementioned period, only the price of the Product(s) purchased and the delivery costs will be refunded; the return costs will be borne by the Customer.
The refund will be made within a maximum of 14 days from the notification to SHABABIK of the decision to withdraw.
8.4. Retention – The liability of Customers who exercise their right of withdrawal may be incurred with regard to the depreciation of the good concerned resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of this good. Finally, as an exception, provided that it is justified and informed in advance, SHABABIK reserves the right to invoice the Customer for compensation proportional to the management costs required to deal with the abusive or bad faith exercise of the right of withdrawal (Returned product not corresponding to the product purchased, etc.) after having formally notified the Customer to submit, within eight (8) days, its observations on the grievance with which it is charged and in the event that the latter does not provide a satisfactory response.